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Refund and Returns Policy

Effective Date: January 1, 2026

Last Updated: August 29, 2026

At Best Deals BD, customer satisfaction is our top priority. We strive to deliver premium quality products that meet your expectations. However, if you receive a damaged, defective, or incorrect product, we are here to help you with a smooth return, replacement, or refund process.

Please read our detailed Refund and Returns Policy below carefully.

1. Conditions for Returns & Replacements

You are eligible to request a return or replacement under the following conditions:

  • Damaged/Defective Product: The product is delivered in a damaged, broken, or physically defective condition.

  • Incorrect Product: The delivered product does not match what you ordered (wrong item, size, color, or model).

  • Missing Parts/Accessories: The parcel is missing items, parts, or essential accessories listed in the product description.

  • Manufacturing Fault: The product has a functional or technical fault upon arrival (applicable for electronics/gadgets).

2. Return Reporting Window

To be eligible for a return or replacement:

  • You must report the issue to BestDealsBD Customer Support within 24 to 48 hours of receiving your package.

  • Complaints submitted after 48 hours of delivery will not be accepted for return or refund.

3. Requirements for a Valid Return

To process your return smoothly, the item must meet the following criteria:

  • Original Packaging: The product must be returned in its original product packaging/box, including all tags, manuals, warranty cards, and accessories.

  • Unused Condition: The item must be unused, unwashed, undamaged, and in the exact condition as received.

  • Mandatory Unboxing Video: We strongly recommend recording a continuous, unedited Unboxing Video while opening the parcel. This video serves as primary proof for claims involving damaged or missing items.

4. Non-Returnable Items

For health, hygiene, and security reasons, certain types of goods cannot be returned or refunded unless delivered damaged or incorrect:

  • Innerwear, undergarments, and personal care products.

  • Perishable items or consumable products.

  • Customized, personalized, or clearance sale items.

  • Products with broken security seals, missing serial numbers, or physical damage caused after delivery.

5. Return & Replacement Process

  1. Contact Customer Support: Reach out to us via call, WhatsApp, or email with your Order ID, product photos, and unboxing video.

  2. Verification: Our Quality Assurance team will review your claim within 24–48 hours.

  3. Parcel Return:

    • Within Dhaka: Our courier partner may pick up the parcel from your location, or you can send it back to our office hub via a local courier.

    • Outside Dhaka: Send the parcel back to our designated address via a reliable courier service (e.g., Sundarban Courier, Steadfast, RedX).

  4. Inspection & Resolution: Once we receive and inspect the returned item, we will dispatch a brand-new replacement item or initiate a refund.

6. Refund Policy & Timelines

  • Refund Eligibility: Refunds are issued if the ordered item is out of stock for replacement, or if a valid return request is approved but a replacement cannot be provided.

  • Refund Method: Approved refunds will be sent back using the original payment channel (bKash, Nagad, Rocket, or Bank Transfer).

  • Processing Time: Refunds are processed within 5 to 7 business days after the returned product passes quality inspection.

Note on Shipping Charges: If the return is due to an error on our part (damaged/wrong item), BestDealsBD will cover the return shipping costs. If the return is due to a change of mind or customer error, the customer will bear the courier delivery charges.

7. Order Cancellation

  • Before Dispatch: You can cancel your order for free before it is dispatched for delivery by contacting Customer Support.

  • After Dispatch: If an order is canceled after dispatch or rejected at the doorstep without a valid reason, the delivery charge will be non-refundable.

8. Contact Support for Returns

For any return, exchange, or refund queries, please get in touch with our support team:

  • Website: https://bestdealsbd.com

  • Helpline / WhatsApp: +880 1714069267

  • Email: support@bestdealsbd.com

  • Office Location: Dhaka, Bangladesh